Terms of Service

TERMS OF SERVICE

OUR COMMITMENT TO YOU

Our work is covered for 4 days for the date of the exit clean being carried out. This covers all items listed on this site under the title of End of Lease Cleaning. Upon completion of the clean a receipt will be provided as proof of work being carried out for your Real Estate Agent. Our commitment also allows for enough time for your Real Estate Agent to attend the property under the Tenancy Act to inspect the clean. If your agent is not completely satisfied, on written notice (or via email) we will return within 24 hours to rectify any cleaning issues listed by your Agent.

BOOKING A CLEAN OR ADDITIONAL SERVICE

You can book a clean or an additional service by calling 0434 857 850 or send an email to us on info@abouttyme.com.au. Most of our cleaning or additional services are carried out from 8.30am and will be completed by the end of the day excluding extraneous circumstances, or the size of the work that is being carried out. In general we work a 5 day working week however alternative times can be arranged to accommodate your schedule. We currently service South East Queensland.

ON THE DAY

We require that the premises to be cleaned are empty of furniture (unless otherwise advised prior). Our office will call you a minimum of 24 hours prior to the clean being carried out to confirm with you time and date.

CONFIRMATION AND CANCELLATION POLICY

Once a clean has been arranged with our office we will contact you 48 hours prior to the booked date to confirm times and addresses. If you cancel the booking less than 48 hours prior to the booked date a $75.00 cancellation fee will be charged to you.

PAYMENT

For the safety of our staff, we will accept either EFT (direct deposit) or a money order on the day. Cash will be accepted only if pre arranged with our office.